Refund Policy
Last updated
We want every song to be a gift you’re proud of. That’s why you hear a free preview before you pay, and why we offer a delivery guarantee and a free regeneration.
1. 24-hour delivery guarantee: full refund
If your full song (and video, if purchased) is not delivered within 24 hours of payment because of a problem on our side, you are entitled to a full refund. Write to hello@merrysongs.com with your order email and we will refund you, usually within 2 business days. If you chose a scheduled date for the recipient’s email, “delivered” means the moment the download link becomes available to you, which happens immediately after payment.
2. Not happy with the song? One free regeneration
If the song is delivered but you don’t like it (for example the style, a mispronounced name or a lyric), you can ask for one free regeneration within 14 days of purchase. You can adjust the style, the pronunciation hint or the details. Because you could listen to a preview before buying, a regeneration is our standard remedy for matters of taste, and refunds are not given for those reasons.
3. Where we will always refund
- The song or video is defective (for example a corrupted file or silent audio) and we cannot fix it with a regeneration within 48 hours of your report.
- You were charged twice, or charged for something you did not order.
- We refused or could not complete your order.
- In any other case where the law requires it.
4. EU and UK customers: right of withdrawal for digital content
Under EU and UK law you normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, this right is lost once delivery begins, provided you have given your express consent and acknowledgement. At checkout we ask you to tick this box (unticked by default; you can’t complete the purchase without it):
☐ “I want my song to be delivered immediately. I agree that delivery starts now and I acknowledge that I therefore lose my 14-day right of withdrawal once delivery has begun.”
We confirm your consent in your order confirmation email. If you do not tick the box, we cannot supply the song immediately.
5. Australia, New Zealand and other countries
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or any other law that cannot be excluded. If a product has a major failure, you are entitled to a refund.
6. How refunds are paid
Payments are processed by our merchant of record, Link (Sold through Link, a Stripe company). Refunds go back to the original payment method, including any taxes charged, and usually appear within 5–10 business days, depending on your bank. You can also contact the merchant of record’s support: support.link.com. Once a song is refunded, your licence to use it ends; please delete your copies.
7. Chargebacks
Please contact us before opening a dispute with your bank. We answer within 2 business days and almost always solve problems faster than a chargeback.
8. Contact
P.O.S. (sole trader, trading as MerrySongs) · hello@merrysongs.com · Madrid, Spain